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 Tuesday, March 27, 2007
Consider the effect of your words before you post or comment

Kathy Sierra, author of the Head-First books and a well-written, well-spoken author around human-computer interface stuff in general, has withdrawn from the blogosphere because of death threats posted to her through the blogosphere. (Be warned, that post has some pretty graphic material in it, definitely not for children.) The result? Kathy has not only decided to stop posting to her blog (for now, hopefully not a permanent state of affairs), but she is in fact in fear for her life:

As I type this, I am supposed to be in San Diego, delivering a workshop at the ETech conference. But I'm not. I'm at home, with the doors locked, terrified.

How incredibly sad for the industry, when one person can effectively douse a bright light like Kathy's. Of course, Kathy has my full support and sympathy--as the author of some outspoken pieces, I've been targeted by some heated voices, but never like anything she's now suffering. I really can't imagine what she's feeling right now, and I really hope I never do.

But the death threats to one side, the anonymous nature of the blogosphere (and the Internet as a whole) is creating a very real danger of shutting down this incredible social environment we call home. Kathy's experience is only the most extreme end of the spectrum; every blogger has seen their share of "virtual hecklers", people whose comments consist of nothing more intellectual than "you're an idiot" or "your mother should be ashamed of having not had an abortion before you were born" (which is an actual comment I received once).

I recognize that when one posts to the blogosphere, one is putting oneself into the public crosshairs, and a certain amount of abuse is to be expected. Hell, sometimes that kind of reaction is what a blogger is gunning for--nothing provokes a good discussion around an idea than an outrageous opinionated statement! I've never questioned the right of people to comment on my blog and call me names (or, at least, what they think is a name--the guy who tries to insult me by calling me "the next Microsoft employee" just really doesn't get it), partly because that's part of the Free Speech idea, and partly because if I can't handle the pressure I shouldn't be running with the big dogs. But folks, let's be honest: if I were to say to you that I get warm fuzzy feelings when somebody posts a personal attack on my character, I'd be lying.

Here's the great admission: It does hurt. Of course it hurts. How could it not?

Nobody likes to be insulted. Nobody likes to have their intelligence called into question. You wouldn't like it if somebody said the same about you, would you?

I'm not suggesting that people who disagree with a blogger's opinions should just roll over and shut up--hardly. You have every right to disagree and offer up your reasons for disagreement. But never lose sight of the fact that behind the blog is a real person, with feelings and a family and the same emotional range as yourself.

Or else we may all find the blogosphere reduced to people screaming shrilly at each other while the smart ones quietly slip away to find a better way to hold their discussions. And that doesn't help anybody.




Tuesday, March 27, 2007 9:00:25 AM (Pacific Daylight Time, UTC-07:00)
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Tuesday, March 27, 2007 3:02:37 PM (Pacific Daylight Time, UTC-07:00)
Sad.... very sad indeed.
Monday, April 02, 2007 12:46:52 PM (Pacific Daylight Time, UTC-07:00)
The problem is, I suspect the people involved did carefully consider the effects of their words before posting, and in fact this was their primary motivation. And the potential anonymity of the internet allows miscreants whose only means of getting attention is to say and do grossly inappropriate things to have much more of a voice.

We can blame the internet all we want, but the problem is that some people really just suck. For someone to insult you to your face, they have to be physically near you AND overcome the social stigmas against it, keeping the problem manageable. But the internet both reduces inhibition AND gives "mobility" to all the miscreants in the world. So what was a problem we could mostly ignore becomes one that is much harder to ignore.

Ultimately, though, ignoring it seems to be the only tool we have at our disposal.
Brian Goetz
Monday, April 02, 2007 3:44:03 PM (Pacific Daylight Time, UTC-07:00)
First of all, what happened to Kathy is indeed very sad.

But, looking at it broadly, some might describe these as the growing pains of the blogosphere. Along with great people, you are bound to find sick people on the blogosphere as well.

To me, it also seems similar to the growing pains of the human race to create a safe social environment on Earth.

But, I hope that the blogosphere matures itself into a pleasant social environment much quicker than the human race has tried before (2000+ years and still counting)!!
Anonymous
Monday, April 02, 2007 6:26:16 PM (Pacific Daylight Time, UTC-07:00)
I think there are 2 categories here:

Category 1: hecklers who just waste our time

Category 2: crazies who pose a real threat and break the law

I am sympathetic to Kathy's plight and Ted's post, but asking people from either category to be nice won't work, sadly. They may skim the post but certainly won't take time for introspection.

I think our challenge is to fight back, either directly or indirectly. We should reward (or pressure) those that create blog software which helps us fight these people.

By "fight", I mean deter the Category 1s and _prosecute_ the Category 2s. In the same that technology can deter blog spam (e.g. email moderation, image authentication), we need to ask the Big Questions about how to use our brains/technology in these tougher cases.

This is not a lost cause: it is a problem to be solved.
Thursday, May 10, 2007 11:22:40 PM (Pacific Daylight Time, UTC-07:00)
I see. Thanks anyway :)
Comments are closed.