Twitter led me to an interesting blog post—go read it before you continue. Or you can read the reproduction of it here, for those of you too lazy to click the link.
I was having coffee with my friend Simone the other day. We were sort of chatting about work stuff, and we’re both at the point now where we’re being put in charge of other people. She came up with a really good metaphor for explaining the various issues in tasking junior staff.
It’s like you’re asking them to hang a picture for you, but they’ve never done it before. You understand what you need done – the trick is getting them to do it. In fact, it’s so obvious to you that there are constraints and expectations that you don’t even think to explain. So you’ve got some junior guy working for you, and you say, “Go hang this picture over there. Let me know when you’re done.” It’s obvious, right? How could he screw that up? Truth is, there are a whole lot of things he doesn’t know that he’ll need to learn before he can hang that picture. There are also a surprising number of things that you can overlook.
First off, there’s the mechanics of how to do it. What tools does he need? You know that there’s a hammer and nails in the back of the supply closet. He doesn’t, and it’s fair of him to assume that you wouldn’t have asked him to do something he didn’t have the tools for. He looks around his desk, and he’s got a stapler and a tape dispenser.
There are two ways he can do this. He can make lots of little tape loops, so it’s effectively double-sided, and put them on the back of the picture. This is the solution that actually looks alright, and it’s not until the picture comes crashing down that you find out he did it wrong. The other possibility is that he takes big strips of tape and lashes them across the front of the picture, stapling them to the wall for reinforcement. This solution may be worse because it actually sorta fits the bill – the picture is up, and maybe not too badly obscured. With enough staples, it’ll hold. It’s just ugly, and not what you intended. And if you don’t put a stop to this now, he might keep hanging pictures this way.
There is also another way this can go wrong, particularly with a certain breed of eager young programmer. You find that he’s gone down this path when your boss comes by the next week to ask about this purchase order for a nail gun. So you talk to your guy and discover that he’s spent the last week Googling, reading reference works, and posting to news groups. He’s learned that you hang pictures on a nail driven into the wall, and that the right tool for driving nails into walls is a high-end, pneumatic nail gun. If you’re lucky, you can point out that there’s a difference between picture-hanging nails and structural nails, and that a small, lightweight hammer like you have in the supply closet is really the right tool for the job. If you’re not lucky, you have a fight on your hands that goes something like:
“Why can’t we get a nail gun?”
“We don’t have the budget for it.”
“So we can’t afford to do things right?”
“There’s nothing wrong with driving nails with a hammer.”
“But aren’t we trying to do things better and faster? Are we going to keep using hammers just because we’ve always used them? It’ll pay off in the long run.”
“We don’t spend enough time driving nails around here to justify buying a nail gun. We just don’t.”
And ends with him sulking.
Now you think you’ve pretty much got that tool issue sorted out. He’s got his hammer and nails, and he goes off. The trouble is, he still needs to know how to use them efficiently. Again, it’s obvious to you because you know how to use a hammer. To someone who has never seen one before, it probably looks like it’d be easier to hit something small like a nail using the broad, flat side of it. You could certainly do it with the butt of the handle. And you might even be able to wedge a nail into the claw part and just smack it into the wall, instead of having to hold it with your hand while you swing at it with something heavy.
This sounds pretty silly from a carpentry standpoint, but it’s a real issue with software tools. Software tends to be long on reference documentation and short on examples and customary use. You can buy a thousand page book telling you all the things you can do with a piece of software, but not the five-page explanation of how you should use it in your case. Even when you have examples, they don’t tend to explain why it was done a certain way. So you plow through all this documentation, and come out thinking that a nail gun is always the right tool for the job, or that it’s okay to hit things with the side of the hammer.
I ran into this when I started working with XML. I’ve seen all sorts of references that say, “Use a SAX parser for reading XML files, not a DOM parser. DOM parsers are slow and use too much memory.” I finally caught some guy saying that, and asked, “Why? Is the DOM parser just poorly implemented?”
And he said, “Well no, but why load a 10 megabyte document into memory when you just want to get the author and title info?”
“Ah, see, I have 20 kilobyte files, and I want to map the whole thing into a web page.”
“Oh yeah, you’d want to use DOM for that.”
There may also be tool-data interaction issues. Your guy knows how to drive nails now, and the first thing he does is pound one through the picture frame.
“No, you see this wire on the back of the frame? You drive the nail into the wall, and then hook the wire over it.”
“Oh, I wondered what that was for. But you only put in one nail? Wouldn’t it be more secure with like, six?”
“It’s good enough with one, and it’s hard to adjust if you put more in.”
“Why would you need to adjust it?”
“To get it level.”
“Oh, it needs to be level?”
Ah, another unspoken requirement.
So now we get into higher-level design issues. Where should the picture go? At what height should it be hung? He has no way of judging any of this, and again, it’s not as obvious as you think.
You know it shouldn’t go over there because the door will cover it when open. And it can’t go there because that’s where your new bookcase will have to go. Maybe you have 14-foot ceilings, and the picture is some abstract thing you’re just using to fill space. Maybe it’s a photograph of you and Elvis, and you want it to be smack at eye level when someone is sitting at your desk. If it’s an old photograph, you’ll want to make sure it’s not in direct sunlight. These are all the “business rules”. You have to take them into account, but the way you go about actually hanging the picture is pretty much the same.
There are also business rules that affect your implementation. If the picture is valuable, you probably want to secure it a little better, or put it up out of reach. If it’s really valuable, you may want to set it into the wall, behind two inches of glass, with an alarm system around it. If the wall you’re mounting it on is concrete, you’re going to need a drill. If the wall itself is valuable, you may have to suspend the picture from the ceiling.
These rules may make sense, but they’re not obvious or intuitive. A solution that’s right in some cases will be wrong in others. It’s only through experience working in that room, that problem domain, that you learn them. You also have to take into account which rules will change. Are you really sure of where the picture’s going to go? Is this picture likely to move? Might it be replaced with a different picture in the same position? Will the new picture be the same size?
Your junior guy can’t be expected to judge any of this. Hell, you’re probably winging it a bit by this point. Your job is to explain his task in enough detail that he doesn’t have to know all this stuff, at least not ahead of time. If he’s smart and curious, he’ll ask questions and learn the whys and wherefores, but it’ll take time.
If you don’t give him enough detail, he may start guessing. The aforementioned eager young programmer can really go off the rails here. You tell him to hang the photo of your pet dog, and he comes back a week later, asking if you could “just double-check” his design for a drywall saw.
“Why are you designing a drywall saw?”
“Well, the wood saw in the office toolbox isn’t good for cutting drywall.”
“What, you think you’re the first person on earth to try and cut drywall? You can buy a saw for that at Home Depot.”
“Okay, cool, I’ll go get one.”
“Wait, why are you cutting drywall in the first place?”
“Well, I wasn’t sure what the best practices for hanging pictures were, so I went online and found a newsgroup for gallery designers. And they said that the right way to do it was to cut through the wall, and build the frame into it. That way, you put the picture in from the back, and you can make the glass much more secure since you don’t have to move it. It’s a much more elegant solution than that whole nail thing.”
This metaphor may be starting to sound particularly fuzzy, but trust me – there are very real parallels to draw here. If you haven’t seen them yet in your professional life, you will.
The key thing here is that there’s a lot of stuff, from the detailed technical level to the long-range business level, that you just have to know. Your junior guy can’t puzzle it out in advance, no matter how smart he is. It’s not about being smart; it’s just accumulating facts. You may have been working with them for so long that you’ve forgotten there ever was a time when you didn’t understand them. But you have to learn to spell things out in detail, and make sure your junior folks are comfortable asking questions.
This led me to remember one of my favorite scenes from “The Empire Strikes Back”: Luke Skywalker, young farm boy suffering from tragic loss and discovering his secret heritage, is learning how to become a Jedi Knight from Yoda, the ancient Jedi Master. But Yoda is not teaching him what Luke thinks he should be learning, or in the way that Luke thinks he should be taught. In fact, to the adult viewer, Luke seems to have a lot of preconceptions about what a Jedi should be like, considering he’s had almost zero experience around Jedi, excepting of course for his time with Ben Kenobi, whom he clearly never identified as a Jedi until right before Kenobi sacrificed himself to his former apprentice, anyway.
In particular, one part of that scene always stands out in my mind:
LUKE: Master, moving stones around is one thing. This is totally different.
YODA: No! No different! Only different in your mind. You must unlearn what you have learned.
LUKE: (focusing, quietly) All right, I'll give it a try.
YODA: No! Try not. Do. Or do not. There is no try.
Where’s the connection between the picture-hanging post and Empire Strikes Back?
Young programmers need to unlearn what they think they know, and start learning what they need to know.
Programmers come out of college in one of two modes: either they are full of fire and initiative, ready to change the world with their “mad h@x0r skillz” and energy, or they are timid and tentative, completely afraid to take any chance or risk that might possibly lead them to getting fired from their job.
The first are the ones that scare me. They are the ones that think they know what needs to be done, and charge off to the Internet to Google the answers that they need—they are the ones that start looking for drywall saws to hang that picture. Or they will fight with you about the nail gun, because they’re right: the nail gun is a vastly faster, more efficient way to put a large number of nails into a large number of walls (or timbers, or support beams, or any soft, fleshy part of your body if you’re not careful). But they’re also wrong, because the nail gun is simply inappropriate for the task of partially-inserting a nail (as opposed to the nail gun’s habit of embedding the nail so deeply into the wall that it’s flush) such that a picture can hang from it.
The second are, unfortunately, the ones that the industry will chew up and spit out. Without a certain amount of initiative and drive, the chances that they will never actually learn anything and end up left behind doing simple spellcheck kinds of administrative-assistant work on HTML pages for the rest of their lives is high. Then they will get angry, blame the industry, and eventually go postal. Or go into Marketing. (Or, worse, Sales.) Either way, it’s equally catastrophic to a young mind.
Which led me to a simple question: what’s the young programmer to do? How does one transition from a young programmer to an old, seasoned one? What process does the young developer need to go through to avoid those two outcomes?
Young programmers, you need to learn to ask questions. That’s it. Ask, and ye shall receive.
Consider the eager young programmer from the examples: if the young programmer has the moral fortitude to simply stand up and say, “Boss, I have never hung a picture before. How do I do that?”, then all of the problems—the nail-gun scenario, the adhesive-tape-and-staples scenario, the drywall-saw scenario—they all go away. You, the grizzled senior, realize that you are making assumptions about what he knows, and that you are probably making assumptions that are unwarranted for anyone that hasn’t been you and had your experience.
But the senior can’t know what the junior doesn’t know. It’s on the junior’s shoulders to make him aware of that. That’s what the Jedi Master/Padawan relationship is predicated upon, just as the Sith Lord/Sith Apprentice relationship is, and the thousands of years of Master/Apprentice guilds in human history operated.
And the kicker?
We are all young programmers in one thing or another. I don’t care if you have forty years of C++ across every platform and embedded system since the beginning of time, you are a young programmer when it comes to the relational database. Or NoSQL. Or Java and the JVM. Or C# and the CLR. Or the Force and how to become a Jedi Knight like your father and save the universe (and the pretty girl who turns out to be your sister but we don’t find that out until two episodes from now).
You get the idea.
Find yourself a Master (although today it’s probably more politically correct to call them “mentors”) and be useful to them while asking them questions and learning from them. Then, in turn, offer to be the same to another young programmer within your circle of coworkers or friends; they won’t always take you up on it, but think about it: when you were that age, did you want some old, wizened short little green dude teaching you stuff?
Do you really want to be Luke Skywalker, whiny wannabe, or Luke Skywalker, Jedi Knight? Luke had to lose a hand before he came to understand that Yoda was far wiser than he, and just asked him questions, rather than tried to tell Yoda “you’re doing it wrong!”.
How many projects will you have to fail before you accept that simple premise, that you don’t, in fact, know everything?
Tuesday, March 20, 2012 11:44:21 PM (Pacific Standard Time, UTC-08:00)